Helpdesk and ticketing with AI support
Users report problems from their workstation or through other channels. According to Xcitium, AI can handle simple requests such as password resets on its own.
Capabilities
Multiple channels
Tickets from the workstation, by email or through the portal.
Smart routing
Tickets reach the right person.
SLA management
Monitor agreements on response and resolution times.
AI handling
Password resets, VPN access and account unlocks handled automatically.
Trend analysis
Recognise recurring problems.
Helpdesk in the Netherlands
As the official Xcitium distributor for the Netherlands, Spiredesk arranges the demo, a trial, licences, implementation and local support. You buy through us or through a certified Xcitium partner near you; we put you in touch.
- ✓ Demo and trial (pilot) on your own devices
- ✓ Advice on package and licences
- ✓ Tailored implementation and policies
- ✓ Local support with direct lines to Xcitium
Frequently asked questions
What does the ticketing system cost?
According to Xcitium the ticketing system is free for an unlimited number of administrators. We are happy to explain the conditions.
Helpdesk and ticketing in your environment?
In a short demo we show you how it works, discuss your situation and make a proposal. No obligation, in English or Dutch.
Product information: xcitium.com. Xcitium, ZeroDwell, OpenEDR and related logos are trademarks of Xcitium Inc.